Get help quickly with our remote support tools. Follow the instructions below to connect with a Networks technician.
Only enter a Quick Assist code from Networks technicians you've contacted directly. Never enter codes from unsolicited callers or in response to unexpected emails. Our technicians will never ask for passwords, credit card information, or other sensitive data during a remote session.
If unsure, hang up and call us.
The fastest way to start a remote support session. Click the button below to launch Quick Assist directly.
Launch Quick AssistIf the button doesn't work, see the manual instructions below.
Press Windows + Ctrl + Q at the same time to launch Quick Assist directly.
In the Quick Assist window, click the "Get assistance" button (not "Assist another person").
Your Networks technician will provide you with a 6-character security code over the phone.
The code will look like:
1AB 2C3
Type this code exactly as given into the Quick Assist window and click "Submit". The code is only valid for 10 minutes.
After entering the code, you'll see a prompt asking if you want to allow screen sharing.
Click "Allow" to grant the technician access to your computer.
The technician can now view your screen and help resolve your issue. You can end the session at any time by clicking the "Leave" button in the Quick Assist window.
If you're having trouble connecting or need immediate assistance, give us a call.
